Customer Reviews

Overall Rating: 3 Stars
Average Based on 1 Reviews
Caution: Color is not at all as pictured on these boots!
Boot Lover Galore! from TX wrote (January 19, 2014):
These boots are actually very beautiful but there is nothing more disappointing than waiting over 2 months for a pair of boots only to get the wrong color! I ordered these boots in October and did not get them until a week after Christmas. Customer service informed me their boots are shipped directly from the manufacturer in Mexico. I have ordered many boots from other sites in the past and usually get them within a week or less and with free shipping. The color is descried as "black/cognac". The picture does show a "cognac" color which is a light reddish brown but the boots are a plain old black/brown. I ordered them to have something different "un-neutral" as I have so many boots as a boot lover that I am now into collecting colors and the "unusual". I will say one thing though. Customer service means a lot to me and Smith's did understand my dilemma and gave me an unconditional money back guarantee and was willing to pay all shipping and handling costs for me to send the boots back. I just wish they had m