Smith Brothers Customer Service from MA wrote (November 01, 2011):
Robert in Arkansas, Please contact customer service at 1-800-433-5558 or via email at firstname.lastname@example.org and they can assist you in the order for the poles.
robert from arkansas wrote (October 30, 2011):
i have not got my poles in yet it has been 1 and a half months i have got my pole bases in but not the poles hurry up slow brothers!!!!!!! plealse ship to magnoila ar. my name is robert smith i thought i already gave you this information hurry up!