CONTACT CUSTOMER SERVICE
Our friendly Customer Service Representatives are here to help you 7 days a week, Monday-Friday 7:30AM - 10:00PM CST, Saturday and Sunday 8:00AM-9:00PM CST. Choose your method to contact a Customer Service Representatives from the list below:
1. Live Online Chat click here
2. Toll Free - 1-800-784-5449
3. Fax - 940-565-8232
4. Email: info@smithbrothers.com
5. Mail: PO Box 2700, Denton, TX 76202-2700
FREQUENTLY ASKED QUESTIONS
Q: What is your privacy policy?
A: Click Here to view our Privacy Policy
Q: How do I apply for the New Smith Brothers Visa Card?
A: Click Here!
Q: How do I order the product that I see in my catalog?
A: Please type the complete item number (including the letter and number before the dash) in the "QuickShop" box on the left hand side of your browser and press "go". Item number example: M6-15099
Q: How do I search for a particular type of product?
A: You can either use our menu options or type a keyword into the "Search" box located on the left hand side of the browser.
Q: I have used the menu and the search function but still can't find the item I am looking for. What do I do now?
A: If you are searching for a particular product that you can't seem to find, please click here and fill out our Product Inquiry Form. We will do our best to locate the product you are searching for.
Q: I have forgotten my password. How can I find out what it is?
A: Click Here
or on "I've forgot my password" link during the check out process and we will email your password to your email address.
Q: Do you have a retail store?
A: Yes! Our Flagship store is located in Denton TX! Click Here for directions and store hours!
Q: I am not sure what size I am. What do I do?
A: Please contact one of our Customer Service Representatives as outlined above to discuss any sizing concerns you may have.
Q: How much will it cost to ship my package?
A:Click here to see our Shipping Rules
Q: I have sent a product back for return. How do I check the status?
A: Please contact a Customer Service Representative as outlined on the top of this page to discuss your return.
Q: I placed an order a few days ago and would like to know when it will arrive. How can I find this out?
A: Please contact a Customer Service Representative as outlined above to check the status of your order.
Q: I would like to add a product to my order that I placed earlier today.
A: Please contact a Customer Service Representative by calling 800-433-5558 as soon as possible. We will try our best to ship your additional product with your original package.
Q: Do you offer Gift Certificates?
A: Yes. You may purchase a Smith Brothers Gift Certificate online by clicking here, or by contacting our Customer Service Department. Online Gift Certificates are available in $10, $25, $50, $100 or $200 denominations or any amount through our Customer Service Department.
Q: I am having trouble viewing and using your site. What are your browser requirements?
A: For optimal performance, we highly recommend Netscape or Internet Explorer versions 4.0. However, versions 3.0 and higher of Netscape or versions 3.02 and higher of Internet Explorer will give you the ability to make secure transactions online. Please be sure that JavaScript and Cookies are enabled; both are required to complete online transactions. In addition, we recommend that you set your monitor to an 800x600 pixel resolution or higher to best view the entire site.
Q: I signed up for the email newsletter but I've never received any emails.
A: To be sure that your email provider delivers our Email Specials Newsletter to your inbox, please add sbclub@smithbrothers.com to your email address book.
Looking for an item not in the Smith Brothers Catalog? Submit an inquiry via email by clicking here
sbinq1@smithbrothers.com and we'll research it and get back to you. Please include all relevant information: Where you've seen the product,desired size and color etc.
